Privacy

Senseai ("we", "the operator") provides a WhatsApp business-messaging workspace at https://app.senseai.cloud. This page explains what data passes through the service and why.

What we process. Account details for each user (name, email address, password hash); the WhatsApp messages and contact phone numbers that pass through the WhatsApp account linked to the workspace; appointment details customers provide when booking; and login and administrative audit records.

Why. Everything above is processed to operate the messaging service for the account holder: delivering messages, generating automated replies where the AI assistant is enabled, taking bookings, and keeping the service secure. We do not sell personal data.

Third parties. Messages are relayed through WhatsApp and are subject to WhatsApp's own terms and privacy policy. When the AI assistant is enabled, the text of a conversation may be sent to a third-party AI provider to generate a reply; the account holder chooses the provider and can switch the assistant off.

Cookies. The site uses a session cookie to keep signed-in users signed in, and a device cookie that recognises a browser that has signed in before. There is no advertising or tracking cookie.

Retention. Audit and security records are kept for about 365 days and then removed. Message history is kept while the account is active; the account holder can delete conversations from the inbox.

Contact. Questions about this policy or requests about your data: linktoazam@gmail.com.

This privacy notice is a general template provided with the software. It has not been reviewed by a lawyer and the operator should replace it with text that reflects their own circumstances.